Frequently Asked Questions
Q: Do you offer in-person sessions?
A: In order to provide you with the flexibility, privacy, and convenience you deserve, we only offer video conferencing sessions.
Q: Do you accept health insurance?
Q: How long are the sessions?
A: They are 30-60 minutes, depending on your needs.
Q: What is the session frequency?
A: Together you and your therapist will decide on a day and time that work best for you. Typically, you will meet the same day and time every week, but scheduling can vary each week if necessary. Session frequency is usually once per week but can also vary, depending on your needs.
Q: What devices can I use to log on?
A: You can use any smart device with an internet connection. You can attend through your browser or the "Telehealth by Simple Practice" app on your phone, tablet, or computer.
Q: I'm not very computer savvy. Will it be complicated to join a video session?
A: It's very easy to join a session! 24 hours before each session, you'll receive a link to your appointment. To join your session, simply click on the link and it will take you to your browser or the "Telehealth by Simple Practice" app. From there, you'll enter your name and click "join video appointment".
Q: How can I manage my appointments?
A: You can request, cancel, or reschedule appointments through the client portal online or the app. Search the Apple or Google Play store for “SimplePractice Client Portal”.
Q: Who do I contact if I have technical difficulties?
A: You can call or text Practical Online Therapy at 347-450-5542 so that a staff member can guide you through any issues.
Q: Is it secure to have sessions through videoconferencing?
A: During your sessions, your therapist will be in a private office using a private internet connection on a password protected computer. In addition, the software your therapist will use to conduct the sessions is secure and HIPAA Compliant.
Q: Will my information be kept secure?
A: Your information will be kept confidential under HIPAA.
Q: What methods can I use to pay for sessions?
A: You can pay using health insurance and/ or a credit/ debit/ or FSA card (if one is offered by your job). Zelle & PayPal payments are also accepted.