Frequently Asked Questions

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 A: In order to provide you with the flexibility, privacy, and convenience you deserve, we only offer video conferencing sessions.

 A: Due to licensing limitations, clinicians can only see clients when clients are physically located in the state where the clinician is licensed. All of our clinicians are able to see clients in New York and New Jersey.

 A: Yes, we accept the insurances listed here. We also accept Out of Network (OON) insurance benefits and self-pay (rates here). 

 A: 

Individual sessions are 45-60 minutes.

Couples and Family sessions are 50 minutes.

 A: To support consistency, quality of care, and meaningful progress toward treatment goals, clients are expected to attend sessions on a weekly basis at the start of care. This weekly structure is considered part of the treatment plan and is designed to help clients build skills, maintain therapeutic momentum, and experience measurable improvement.

 A: You can use any smart device with an internet connection. You can attend through your browser or the Google Meet app on your phone, tablet, or computer. 

 A: It's very easy to join a session! Your session link will be the same every time. You can find your therapist's link here. 

A: You can request, cancel, or reschedule appointments through the client portal online or the Client Portal SimplePractice app. Search the Apple or Google Play store for “SimplePractice Client Portal”.

A: You can message your therapist through the client portal.

 A: During your sessions, your therapist will be in a private office using a private internet connection on a password protected computer. In addition, the software your therapist will use to conduct the sessions is secure and HIPAA Compliant.  

 A: Your information will always be kept confidential under HIPAA.  

 A: You can pay using health insurance and/ or a credit/ debit/ or FSA card (if one is offered by your job). Zelle & PayPal payments are also accepted.